Becoming a Customer of the Industry I Serve

It’s Wednesday afternoon, and in just a few hours, my fiancé and I will be signing our final loan docs on our new home. We officially move in just 5 days, and will be sharing Christmas Eve with both of our families in our new home, which is the best Christmas gift I could have…

Becoming a Customer of the Industry I Serve

It’s Wednesday afternoon, and in just a few hours, my fiancé and I will be signing our final loan docs on our new home. We officially move in just 5 days, and will be sharing Christmas Eve with both of our families in our new home, which is the best Christmas gift I could have asked for.

 

We started searching for homes back in July, and in the last five-plus months we’ve gone through the full spectrum of emotions—from excitement to fear, and just about everything in between. The funny thing is, our home search couldn’t have been much easier, and lasted exactly 7 days.

 

We started by looking at homes in Aliso Viejo, CA and after our first day of looking, my Realtors suggested we end the day by looking at a new housing development in Rancho Mission Viejo. This city wasn’t one of the areas we were considering, so I suggested we just grab dinner and skip that part of the day. After quite a bit of resistance on my end, they convinced me to go so we could “at least get some cool design ideas”. In reality, they knew this was the perfect neighborhood for us.

 

Jump-cut to the next Saturday, we were in the sales office of one of the Rancho Mission Viejo tracks signing our purchase agreement on our new home. We had put our name on the priority list, and with a bit of luck and persistence, got the exact lot and model that we were hoping for.

 

I share this because I’ve gained a much greater understanding and appreciation for the industry that I serve. Growing up in a real estate family, I’ve always been around Realtors and their transactions, but I’ve never fully grasped the intricacies. Through this process, I realized how important my home purchase was…to me. Every time I needed something from my Realtor, I had an expectation that it would be acted on with urgency. I had a complete disregard for their schedule, or other clients they may be working with at that moment, and rarely showed any gratitude for the amazing job they did for me.

 

At Wright Brothers, Inc. our core values are “Impress, Improve, Enjoy”. These extend to every area of our business, from our products, to our clients, to our co-workers. So, while it’s always been a core value to impress our clients, improve their lives, and help them enjoy their day, I’m now better equipped to do this. When you need something, I will now do it with a greater sense of urgency, knowing the pressure being put on you by your clients. I will be more patient, understanding that patience is something rarely granted to you by your clients. And most importantly, I will let you all know how grateful I am to have the opportunity to work with you and the joy that you bring to my life.

 

As excited as I am to move into my new home next week, I’m equally grateful for the opportunity I had to learn more about the industry that helped me get there.

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